When your employees can’t print, receive errors sending email, forget their password or have any other computer problem, it impacts their work, their morale and often the people around them. They may feel they should be able to figure out the problem on their own and be embarrassed to ask for help or they may be frustrated because they don’t know who to turn to. Either way, every minute they spend focused on the problem is costing you money.

i.t.NOW™ puts a solution literally at their fingertips. With one phone call or a few clicks of the mouse, your employees can speak to a friendly, experienced technician who can help them resolve their issues—without all the confusing technical jargon. We can securely connect to any managed workstation using our remote monitoring technology. This allows us to see the exact problem your employee is experiencing and to resolve the issue immediately without having to schedule a technician for an on-site visit.
Rather than funneling all service requests through one employee at your location, we can give each of your employees to access to contact us immediately so we can resolve any issues. Using our customer portal, your staff can search past support requests, submit new requests, or review technicians' notes to help them resolve common issues themselves.

Remote Helpdesk is an important tool for your employees. Let i.t.NOW respond to the calls and emails for help so you can focus on serving your customers and growing your business.