Leading Recruiting Firm Reaps Huge Saving by Moving From Hourly Techs to Managed Services
SALT LAKE CITY – November 19, 2008 – i.t.NOW™ today announced that the company will continue to provide a host of professional I.T. services to Qualified Associates. Like many small and medium-sized businesses, Qualified Associates found themselves becoming more and more frustrated by a computing infrastructure that didn’t perform well and an hourly service technician solution that wasn’t reliable. The recruiting company found an answer to their problems in i.t.NOW, a professional I.T. services provider.
Qualified Associates selected i.t.NOW in April 2008 after hindered business productivity due to unexpected downtime. With i.t.NOW’s professional I.T. services, Qualified Associates found a world class solution to manage their I.T. needs, while paying considerably less than the average salary of a single I.T. staff professional.
“It’s nice to be able to truly offload your I.T. and know it’s being handled by professionals who are constantly on the lookout for ways to make your company more efficient,” Qualified Associates’ founder Peg Newman said. “We haven’t had any downtime to speak of; and the i.t.Now team is really responsive to any situation we face.”
Qualified Associates’ twelve computers and server are managed 24 hours a day 365 days a year by i.t.NOW. i.t.NOW proactively looks for potential issues through constant diagnostic tests and anti-virus monitoring. i.t.NOW has gained a strong base in Utah due to their dedication to exceptional customer support, and individually scalable services coupled with flexible contracts.
i.t.NOW is able to uniquely customize services to each client’s specific I.T. priority. Case in point, Qualified Associates’ finance office, a one-person operation in Denver, downloads financial data on a weekly basis. On one occasion the download failed just as the employee started a well-deserved vacation. i.t.NOW provided the answer.
“We were trying to solve this company-critical situation when we remembered what a great resource and partner we had in i.t.NOW,” said Newman. “We called them, and in less than an hour, they figured out how to remotely log into our server and completed a remote download for us, with no lost time to our payroll process.” i.t.NOW also came up with a new solution to improve this system and offer an automated weekly process, saving precious time and resources.
Many of Utah’s small businesses have selected and rely on i.t.NOW because the model allows them the strength of an entire I.T. department at a reasonable value. In the past, Qualified Associates often dealt with computing problems internally, or relied on outside hourly vendors who weren’t as available as they would have liked. Now Newman is able to focus on serving her business needs, assured that her I.T. is in the right hands, managed by a company she can count on.
“i.t.NOW does great work,” adds Newman. “We intend to be a customer for a very long time.”
About i.t.NOW
i.t.NOW is the Wasatch Front’s leading provider of professional I.T. services for small businesses. Since 1992, hundreds of Utah companies have saved thousands of dollars by partnering with i.t.NOW to increase employee productivity and reduce down time. i.t.Now allows small business owners to focus on growing revenue instead of solving computer problems by proactively protecting their computers and networks against lost data, ever-changing security threats and viruses. i.t.NOW’s customers love the fact that they have the flexibility to adjust support up or down as needed. Call (801) 562-8778 for a free consultation.
About Qualified Associates
Since 1993, Qualified Associates has supported the recruiting and hiring needs of many premier employers in Utah and the Intermountain Region. The personal and dedicated approach of Qualified Associates brings exceptional value to their important clients and an impressive list of qualified professionals. The company has a proven record of service in key industries; accounting and finance, engineering, insurance, marketing and many others. For more information, please visit http://www.qualifiedassociates.com.