How to get help from i.t.NOW

When you have a computer problem or question, there are several ways to contact out support team. The best way to notify us of an issue or request is by using the customer portal, by logging in at http://support.itnow.net, you can create a new ticket, view the status of existing tickets, and search through previous tickets. Administrators can also view the current and past invoices, current agreements, and check the status of any projects. By using the SupportNOW portal, your request is routed to the appropriate technician based on the type of issue you select.

E-mail is also an excellent way to get support. All emails sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it are routed to the next available technician. For after-hours are emergency requests, emails can be sent to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Help us help you. Include this information in your email:

1. Good description of the problem in the body and a good summary of the problem on the email subject line
2. Screen shot. Screen shots of any error messages help us determine the cause of the problem.

To capture a screen shot and insert it into an email message, press the Print Screen button when your computer has an error message. This will copy a picture of your screen’s image to your clipboard. Then, in your email message, click Edit, Paste (or hold down ctrl and press V) to insert the screenshot into your email message.

We are also available by phone. We can be reached during business hours at 801.562.8778 in Salt Lake County and 801.812.2727 in Utah County. Our office is open Monday through Friday from 7 AM to 7 PM, except for holidays.